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$200,000
Chance to Win: We will send you two $5 scratchy
tickets for completing the survey, each of
which enables you to win up to $200,000.
Please answer
all questions. |
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Company Name:
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Industry Sector:
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| Last Project
Name: |
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| Your
Name: |
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| Position
/ Title:
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| Address
to send your Scratchy Cards to: |
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Suburb/City: |
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State:
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Postcode: |
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Email:
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Your Main RMD Contact: |
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| RMD Branch: |
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| Main
RMD Products Used: |
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Please
score these statements by placing a number between
1 and 5 next to the statement where
1 = strongly disagree and 5 = strongly agree. Please
provide further comments at the end of each
section if required.
Where a question doesn’t apply to you, please
select N/A (Not Applicable). |
GENERAL |
1
= Disagree
5 = Agree
N/A = Not Applic. |
1 |
You are a regular user of RMD products
and services |
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| 2 |
Do you deal with other
suppliers in the industry? If yes, please comment
why below: |
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| 3 |
All your enquiries with
RMD personnel are dealt with effectively |
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| 4 |
You are happy with the
way you are treated by RMD personnel |
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| 5 |
Despatch staff deal
with your paperwork in an efficient manner |
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| 6 |
Despatch staff are courteous
to you |
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| 7 |
If you make a complaint
to RMD it is resolved quickly and satisfactorily |
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| 8 |
RMD's service level
is superior to its competitors |
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| 9 |
Any comments about general
issues: |
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SALES
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1
= Disagree
5 = Agree
N/A = Not Applic.
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1
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The RMD
salesperson obtains a thorough understanding
of your needs
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| 2 |
Your RMD salesperson
demonstrated good product knowledge |
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| 3 |
The RMD solution thoroughly
met your requirements |
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| 4 |
The salesperson was
knowledgeable in regards to your project requirements |
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| 5 |
Your salesperson had
a good understanding of your business |
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| 6 |
You were supplied with
sufficient support material (eg. brochures,
etc.) |
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| 7 |
You received an RMD
quotation in a timely fashion |
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| 8 |
The terms and conditions
of the contract were effectively explained |
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| 9 |
Any comments about regarding
your RMD salesperson: |
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ENGINEERING
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1
= Disagree
5 = Agree
N/A = Not Applic.
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1
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The RMD
Designs are clear and easy to understand
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| 2 |
The project designs
are accurate |
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| 3 |
The project designs
provided a good solution for the project |
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| 4 |
The products selected
and their application are suitable for the
project |
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| 5 |
The drawings are received
in a timely manner |
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| 6 |
The RMD Engineer working
on the project was very helpful |
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| 7 |
Any comments in regards
to RMD's design support: |
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OPERATIONS
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1
= Disagree
5 = Agree
N/A = Not Applic.
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1
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RMD equipment
is delivered on time
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| 2 |
You received all of
the equipment you ordered |
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| 3 |
You don’t have
any problems with RMD product identification |
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| 4 |
The delivery documents
are easy to understand |
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| 5 |
You don’t experience
any difficulty when returning products |
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| 6 |
Any further comments
about Operations issues: |
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ACCOUNTING
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1
= Disagree
5 = Agree
N/A = Not Applic.
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1
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The RMD
invoice is clear and easy to understand
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| 2 |
RMD invoices are accurate |
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| 3 |
The invoice contains
all the detail you require |
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| 4 |
You are happy with RMD’s
trading terms |
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| 5 |
Any further comments
about Accounting issues: |
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MARKETING
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1
= Disagree
5 = Agree
N/A = Not Applic.
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1
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You find
RMD product brochures to be effective
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| 2 |
Do you have an RMD Site
Handbook |
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| 3 |
You use your RMD Site
Handbook regularly |
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| 4 |
You are happy with the
contents of the Site Handbook |
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| 5 |
The RMD Information
CD communicates a lot of information |
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| 6 |
It is good to receive
RMD promotional products |
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| 7 |
The RMD Australia website
is effective |
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| 8 |
Any further comments
about Marketing issues: |
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PRODUCTS
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1
= Disagree
5 = Agree
N/A = Not Applic.
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1
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The price
you paid was value for money
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| 2 |
The products hired or
purchased exactly met your project’s
requirements |
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| 3 |
The equipment was in
good condition when delivered |
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| 4 |
In my opinion RMD products
are safe |
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| 5 |
RMD products are state
of the art |
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| 6 |
You are satisfied with
the quality of RMD’s products |
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| 7 |
RMD products are, in
general, superior to competitor products |
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| 8 |
RMD's service level
is superior to its competitors |
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| 9 |
You had no problems
erecting and dismantling the products |
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| 10 |
Any further comments
about RMD’s products: |
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| How
can we improve our products and services. Please
provide three responses: |
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Any comments/queries, please enter in field below;
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